Several years ago, an assistant superintendent used this graphic in a talk with a room full of assistant principals to help explain some possible motivations and actions in stakeholder decision making:
Her talk and this image made such an impression on me, I remember it vividly 10 years later.
The focus here is the grey area. The grey area represents many things. Pertinent to this talk, it represents the objectivity, point of view, and willingness of the involved parties to negotiate. When there is an issue on the table, school leaders are dealing with students and parents who want [or need] a particular outcome and that is the focus of the conversation. What can I do or say to get a particular outcome? What will it take to change from this outcome to another outcome?
The hierarchy in the graphic shows how perspectives typically change as the conversation moves up the ladder. Again, this is generally speaking. During this trainig, we were being instructed on a need to be willing to consider multiple options and not be limited to a few options. Increasing the number of options helps us with resolving conflicts.
Using this model can help us in our efforts in leading change in our schools. Change is difficult for some of our stakeholders and a ‘black/white’ viewpoint often accompanies a hesitance to change. Consider a recent conversation you may have had with a teacher about the need to change or adopt a different approach. Those conversations often involve not being able to see options or neither party really considering/creating different options. We’re more rigid when there are only two options ahead of us.
The school leader who can help the stakeholder realize that there are more options available that may be seen or discussed will be more successful in implementing change because he/she will do a better job with improving buy-in. We increase our buy-in and help build our vision more when others feel empowered to create choices.